DELIVERY POLICY
This delivery policy (hereinafter referred to as the "Policy") governs the terms and conditions of delivery of SARL RAFFMAN DISTILLERIE (hereinafter referred to as the "Company") products ordered on the website www.terpenegin.com (hereinafter referred to as the "Site"). Please read this Policy carefully before placing an order. By placing an order, you agree to be bound by this Policy. If you do not agree to this Policy, please do not place an order on the Site.
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Delivery areas
We currently offer delivery in the following geographical areas: France & Europe. Please note that delivery availability may vary depending on your location. When placing your order, please check if your delivery zone is included.
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Delivery costs
Delivery costs will be indicated during the ordering process. Costs may vary depending on the destination, the weight of the package and the delivery options selected. Please refer to the specific information provided when placing your order.
We can deliver our products in France and Europe.
Prices and delivery times vary according to the type of Products ordered, the delivery address and the delivery method chosen:
Prices 2023 for information only :
Mondial Relay (To France, Belgium, Luxembourg, Netherlands, Spain, Portugal) :
2KG: €6.50 to €13.40
3KG: €6.70 to €17.00
4KG: €6.90 to €17.00
5KG: €10.90 to €17.00
7KG: €12.90 to €24.10
10KG: €13.90 to €24.10
15KG: €19.90 to €29.60
20KG: €21.90 to €42.30
30KG: €28.90 to €42.30
Colissimo (To mainland France, Andorra, Monaco) :
2KG: €9.55
5KG: €14.65
10KG: €21.30
15KG: €26.95
30KG: €33.40
Colissimo ECO Overseas (To Guadeloupe, Martinique, Mayotte, Réunion, French Guiana, St-Pierre-et-Miquelon, Saint-Martin, Saint-Barthélémy) :
2KG: €14.60
5KG: €24.50
10KG: €38.80
15KG: €78.50
30KG: €90.45
Colissimo (To the EU, Switzerland and the UK*) :
2KG: €18.80
5KG: €24.05
10KG: €39.65
15KG: €58.30
30KG: €75.50
*With a €3 surcharge to reflect the impact of Brexit.
Chrono 13 (Delivery the next morning before 1pm in mainland France and Monaco) :
2KG: €15.60
5KG: €17.70
10KG: €21.20
20KG: €29.20
25KG: €33.45
30KG: €37.70
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Delivery times
We aim to process and dispatch orders as quickly as possible. Delivery times may vary depending on the destination and other factors beyond our control, such as weather conditions or logistical problems. Estimated delivery times will be indicated during the ordering process. Please note that these times are provided for information only and do not constitute a guarantee of exact delivery.
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Delivery procedure
Products will be sent to the delivery address you provided when placing your order. It is your responsibility to provide an accurate and complete delivery address. We will not be responsible for delays or problems in delivery due to an incorrect or incomplete address provided by the customer.
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Receipt of products
On delivery, please check the condition of the parcel carefully. If you notice any visible damage or problems with the products, please notify the carrier immediately and inform us as soon as possible. Please see our returns policy for more information on procedures in the event of damaged or faulty products.
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Delivery tracking
Where possible, a tracking number will be provided for each order to enable you to follow the status of your delivery. Please note that tracking information may take some time to be updated and may vary depending on the carrier used.
If you have any questions or concerns about delivery, please contact us.